Call Center Representative - Automotive - Experience Preferred

Sales
Angleton, Texas

7 Locations

Call Center Representative – Automotive

Experience Preferred

The Business Development Center Representative is responsible for receiving all incoming sales and/or service calls, establishing relationships with customers and scheduling appointments for the Sales Associates and/or Service Departments. The BDC Representative interacts daily with the BDC Manager, Sales/Service Associates, Sales/Service Managers, support staff and customers.

Compensation

Monthly salary plus commission. Compensation is based on experience and commensurate with Fortune 500 companies.

Benefits

Medical, vision and dental insurance
401K retirement savings plan
Vacation time, holidays
Company paid continuing education and training

Responsibilities

Receiving inbound sales/service phone calls and leads
Identifying the client's needs and scheduling appointments
Placing outbound phone calls to potential leads
Ensuring all clients concerns are addressed prior to appointment date such as cost, warranty questions, appointment duration, etc.
Contacting clients prior to appointment date to confirm appointment
E-Mailing marketing letters to provided leads
Following up post visit to ensure customer satisfaction

Requirements

High school diploma or equivalent
Excellent oral, written and interpersonal communication skills
Extensive customer service, sales, or telemarketing background
Computer literacy, strong organizational and follow-up skills
Ability to read and comprehend instructions and information
Excellent problem solving skills

Education and/or Experience

High School Diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience.

Gulf Coast Family of Dealerships located in Angleton, Texas is proud to be one of the premier Auto Parks in the Houston Metro area. From the moment you walk into one of our showrooms, you’ll know our commitment to our employees is second to none. We strive to make your career with Gulf Coast a good one – until retirement. The Gulf Coast Family of Dealerships is looking for candidates whose work ethics incorporate a demonstrated commitment to excellence and a desire to be the best. Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.